COMPLAINTS AND CUSTOMER SUPPORT

Customer satisfaction is important to us.

If you have any complaint regarding an order, Product, delivery, payment, or service, please contact FRANCO Customer Support as soon as reasonably possible.
When contacting us, please provide:

• Customer name

• Mobile number

• Order number

• Invoice number

• Product model

• Description of the issue

• Relevant photographs or videos where applicable

We will make reasonable efforts to review and respond to complaints promptly

Sharing of Information

Seller information may be shared when necessary with:

• Customers

• Delivery and courier partners

• Banks and payment service providers

• Technology and hosting providers

• Customer support providers

• Professional advisers

• Government or regulatory authorities where legally required

 Information Visible to Customers

• Certain business information may be displayed publicly or to customers, including:

  • Seller or business name
  • Product information
  • Product prices
  • Seller ratings or reviews
  • Business location where relevant
  • Contact or support information where applicable

  Sensitive financial or identity information will not normally be displayed publicly.