•  1.PRODUCTS

FRANCO.COM.BD may offer products including, but not limited to:

• Kitchen Hoods

• Gas Stoves

• Water Purifiers / Water Filters

• Kitchen Appliances

• Kitchen Accessories

• Spare Parts

• Other FRANCO-branded or authorized products

2.ORDERING

• • When placing an order through FRANCO.COM.BD,

  • you agree to provide accurate, complete, and current information.

  
  

  This may include:

• Full name

• Mobile number

• Delivery address

• Email address

• Billing information

• Payment details

• Any other information reasonably required to process your order

You are responsible for ensuring that all information submitted is correct.
FRANCO.COM.BD will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the Customer
 

3. PRICES

All prices displayed on FRANCO.COM.BD are stated in Bangladeshi Taka (BDT) unless otherwise specified.
We make reasonable efforts to ensure that prices displayed on the Website are correct.
However, prices may change due to:

• Supplier price changes

• Foreign exchange fluctuations

• Import costs

• Taxes and duties

• Freight and logistics costs

• Promotional campaigns

• Market conditions

• Typographical or technical errors

We reserve the right to change prices at any time before an order is finally confirmed.
If the Website displays an incorrect price, we may contact the Customer before processing the order.
The Customer may then choose either to:

1. Continue the order at the corrected price; or

1. Cancel the order.

 4.DELIVERY

1. Products will be delivered to the address provided by the Customer during the ordering process.
   Estimated delivery times are provided as guidance only and may vary depending on:

   • Product availability

   • Customer location

   • Courier or delivery availability

   • Weather conditions

   • Public holidays

   • Traffic conditions

   • Political or civil disruption

   • Natural disasters

   • Import or supply-chain delays

   • Events beyond our reasonable control

   We will make reasonable efforts to deliver Products within the estimated timeframe
   5.INSTALLATION
   Certain FRANCO Products may require professional installation.
   Where installation service is offered separately:

   • Installation charges may apply;

   • Installation service availability may depend on location;

   • Additional materials may incur extra charges;

   • Civil, electrical, plumbing, ducting, drilling, fabrication, or modification work may not be included unless expressly stated.

   Customers should follow the installation instructions and technical requirements applicable to the Product.

1. Improper installation by unauthorized persons may affect warranty eligibility where the damage results from such installation

6. Warranty

1. Warranty coverage depends on the product model and category.
   Customers may be required to provide the invoice, warranty card, or proof of purchase.
   Warranty generally does not cover damage caused by

   1. Misuse or negligence

   1. Improper installation

   1. Unauthorized repair

   1. Incorrect voltage or gas pressure

   1. Accidents

   1. Normal wear and tear

   1. Consumable parts

7. Order Cancellation

Customers may request cancellation before dispatch.
After dispatch, delivery or return charges may apply.
FRANCO.COM.BD may cancel an order due to stock unavailability, pricing errors, payment issues, delivery limitations, suspected fraud, or other reasonable causes.